Return Policy

Our Commitment to You

At Laguna Vibe, we take pride in the quality of our hand-poured candles. We want you to love your purchase. If you are not completely satisfied, we are here to help. This Return Policy applies to all purchases made through our website and is designed to comply with California consumer protection laws.

1. Return Eligibility

You may return unused, unburned candles within 14 days of delivery for a full refund or exchange. To be eligible for a return, your item must be:

• Unused and in the same condition that you received it.
• In the original packaging with all labels and tags attached.
• Accompanied by the original receipt or proof of purchase.

For health and safety reasons, we cannot accept returns of candles that have been lit, burned, or used in any way.

2. Damaged or Defective Items

We carefully inspect and package every candle, but occasionally damage may occur during shipping. If your order arrives damaged or defective, please contact us within 7 days of delivery. We will gladly replace the item or issue a full refund at no additional cost to you.

To help us process your claim quickly, please include photos of the damaged item and packaging when you contact us.

3. Non-Returnable Items

The following items cannot be returned:

• Candles that have been lit, burned, or used.
• Gift cards or store credit.
• Items marked as final sale or clearance.
• Personalized or custom-made candles after production has begun.

4. How to Initiate a Return

To start a return, please email us at info@lagunavibe.com with your order number and reason for return. We will provide you with a return authorization and instructions on how and where to send your item.

Please do not send your purchase back to us without first obtaining a return authorization.

5. Return Shipping

You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to our error or a defective product.

We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.

6. Refunds

There is no refund policy once an order is shipped and delivered to you. All sales are final after delivery. If you have a concern about your order, our return policy may apply according to the specific case and will be reviewed first before any action is taken.

7. Exchanges

We replace items only if they are defective or damaged. If you need to exchange an item for the same product due to a defect, please contact us at info@lagunavibe.com.

8. Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will issue a refund to the original purchaser.

9. California Consumer Rights

Under California law, consumers have certain rights regarding returns and refunds. This policy is designed to meet or exceed the requirements of the California Civil Code and Consumer Legal Remedies Act. Nothing in this policy is intended to limit any rights you may have under California law.

10. Contact Us

If you have any questions about our Return Policy, please contact us: